Frequently Asked Questions about ConsumerXchange
I couldn't get them to listen. Why should they listen to CX?
Do you need my paperwork and the details of my story?
What do you think they'll do when they get my CX complaint?
Should I do other things besides CX?
Better Business Bureau ® Government Courts
Almost any simple consumer problem. We'll tell you if your problem is too complicated or otherwise unsuitable.
What should I ask them to do?
Whatever you think is fair. CX encourages businesses to do what is right, not just what's legally required.
We'll help you understand what is reasonable to expect a business to do, based on our experience.
What will CX do?
We'll talk to you, research the business and send CX's unique, individualized complaint. We'll respectfully show the business it has made a serious mistake that a responsible firm would fix. We'll make it clear that — after they have had a chance to fix it — we will tell the world about the problem and their response. If they don't respond well, we'll send two more-forceful letters, specifically pointing to their CX.org listing. If they offer less than you asked, we'll help you negotiate. If they make you happy, we'll thank them. Throughout, we'll keep you informed. Details
I couldn't get them to listen. Why should they listen to CX?
We try to reach someone with more discretion and judgment. We've learned how to write complaints that get read. They know we will post their response on the Internet. We keep coming back with more letters. We are professional and respectful, encouraging a similar response. We ask for reasonable solutions to serious problems which they haven't been able to solve. We have a growing reputation as the leading consumer-funded complaint organization. Any of these may or not make a difference in how they respond.
CX will provide the services we describe, but we can't control how the business reacts.
Do you need my paperwork and the details of my story?
No. We just need the basics so that we can summarize your problem so consisely that people will read and understand it. If the business needs more, they can get it later from you.
What do you think they'll do when they get my CX complaint?
CX is designed to be your best shot, but we never make predictions. We've been surprised so many times.
Should I do other things besides CX?
If you only have the time and energy to do one complaint, CX is your best shot.
After that, doing other things might help. Some businesses need even more than CX's repeated letters to understand that you are serious and they need to deal with you. But since some businesses won't react to anything, at some point you need to get on with your life. Doing more will never hurt, but you need to decide your own priorities.
One reason for CX is that most lawyers don't want to handle consumer problems and courts aren't designed to fairly, effectively, quickly or inexpensively help consumers.
Be sure you get your legal advice from a lawyer specializing in consumer issues. You can find one in your state here. We suggest offering to pay for a telephone consultation about your problem.
(CX doesn't give legal advice or otherwise practice law.)
Courts, Attorney General, Federal Trade Commission,(FTC), Consumer Protection Agencies, Better Business Bureau (BBB).....
Who are you?
CX was founded by Carl Shoolman as the first serious consumer-funded personal consumer advocate service. More