A ConsumerXchange Complaint and Response

About:  Mini

About:  Bmw Of North America

Fixed?:  YES on 8/16/2006after 48

Consumer's Summary Firm's Summary
Mini Cooper (BMW) authorized dealer ambushed me with extra charges, missing items. Undisclosed markup. New car didn't come with ordered upholstery, i-pod adaptor, mats. Worthless extended warranty. Won't give back my $4,250 overpayment. Rude after sale. Mini Cooper: The dealer gave her overpament back and cancelled the extended warranty. [CX: consumer is thrilled.] 

Date of first CX letter:   

See how they responded to all CX Complaints:  


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