A ConsumerXchange Complaint and Response

About:  Dell

Fixed?:  YES on 11/1/2007 after 34 days


Consumer's Summary Firm's Summary
Dell Computers: Lemon computer crashes every 3-4 days. Frustration, lost data. They can't fix it. Countless hours on useless phone support. Their tech support wiped out my hard drive, costing me $1,000 to restore. Replaced memory, DVD, keyboard.... Dell: Sent a technician to the consumer's home who replaced the main parts of the computer to get it working. [CX: Good response.] 

Date of first CX letter:    9/26/2007

See how they responded to all CX Complaints:  


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