A ConsumerXchange Complaint and Response

About:  Directv

Fixed?:  YES on 12/2/2006 after 45 days


Consumer's Summary Firm's Summary
DirecTV: Ambushed me with a disconnect fee, then charged me for two months service after I cancelled. They acknowledge my cancellation call, but refuse to act on it because I hung up when it was over (???). $230. DirecTV: Reduced the overcharge from $232.55 to 71 cents. Apologized, said they understood the consumer's angst. [CX: Good response.] 

Date of first CX letter:    10/16/2006

See how they responded to all CX Complaints:  


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