A ConsumerXchange Complaint and Response

About:  Gateway

About:  Gateway

Fixed?:  YES on 8/21/2007 after 16 days


Consumer's Summary Firm's Summary
Gateway Computers: Can't get new Gateway computer fixed. Dealer (Best Buy) has had it 3 months, since it crashed and died on 2d day. Dealer says its waiting for motherboard, but won't use the one Gateway sent me. Gateway: Warranty is limited to providing parts and technical support. Cannot make demands to Best Buy. [CX: Inadequate Response. Meanwhile Best Buy responded to CX with credits to buy a new computer plus $200.] 

Date of first CX letter:    8/3/2007

See how they responded to all CX Complaints:  


Did they treat you badly, too?

Now you can really do something about it.  Here's how

Shopping?

Now you have verified information
on how this business handles seriously-presented consumer complaints.

If you don't like how they responded, don't give them your money.

If you're impressed with them, buy and spread the word.

You may share the information on this website about businesses and consumers without specific permission,
so long as you make clear that it comes from ConsumerXchange.org.