A ConsumerXchange Complaint and Response

About:  Goodman Air Conditioning & Heating

About:  Goodman Air Conditioning & Heating

Fixed?:  Not yet


Consumer's Summary Firm's Summary
Goodman Air Conditioning & Heating (www.goodmanmfg.com): Two months waiting waiting for dealer to ship air-conditioner parts under warranty. Finally sent 2 compressors, but 1 was wrong. Now, just empty promises. 110 degrees inside.... Goodman: We, as manufacturer, do not give warranty service to consumers who buy from a Web dealer. We called the dealer. [CX: Inadequate Response. The dealer, Budget Heating, received a CX Complaint, eventually shipped the Goodman part to the consumer.] 

Date of first CX letter:    8/9/2007

See how they responded to all CX Complaints:  


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