A ConsumerXchange Complaint and Response

About:  Kitchenaid

Fixed?:  YES by the retailer on 12/12/2006 after 4 days


Consumer's Summary Firm's Summary
KitchenAid refrigerator (Whirlpool): not-fixable lemon. Won't cool. We had to use a cooler for Thanksgiving. Never worked and still doesn't. Multiple service calls, parts replaced, time waiting for service. Last service tech never called back.  [CX: KItchenAid had not responded when Lowe's agreed to replace the refrigerator 4 days after CX faxed.] 

Date of first CX letter:   

See how they responded to all CX Complaints:  


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