A ConsumerXchange Complaint and Response

About:  Lexus

About:  Lexus

Fixed?:  Not yet


Consumer's Summary Firm's Summary
Lexus (Toyota): Burned itself up. 20 foot flames. Firefighters rescued us. Midnight. SUV had not moved for 2 days. Toyota says it wasn't defective! No other explanation. Bought used, but was still under Lexus 3-year "new car warranty." (1999 RX 300)  Lexus: "You have not provided us with any evidence to support a claim of a vehicle defect." [CX: Inadequate Response.]

Date of first CX letter:    8/16/2007

See how they responded to all CX Complaints:  


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