A ConsumerXchange Complaint and Response

About:  Lowe's Companies

Fixed?:  YES on 12/13/2006 after 4 days


Consumer's Summary Firm's Summary
Lowe's sold me a not-fixable refrgerator that won't cool. We had to use a cooler for Thanksgiving. Never worked and still doesn't. Multiple service calls, parts replaced, time waiting for service. Last service tech never called back about needed part.  Lowes: Promptly replaced the defective refrigerator. 4 days after CX faxed. [CX: Impressive response.] 

Date of first CX letter:    12/9/2006

See how they responded to all CX Complaints:  


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