A ConsumerXchange Complaint and Response

About:  Tempur Pedic

About:  Tempur Pedic

Fixed?:  YES on 9/28/2007 after 132 days


Consumer's Summary Firm's Summary
Tempur-Pedic mattress: Won't replace defective mattress. Pain, tightness, spasms from hip hitting hard surface after roll toward sagged center. 7-month-old, replacing earlier defective one. I'm now sleeping on old bed in guest room. Unresponsive. Tempur-Pedic: Replaced the mattress. 134 days. [CX: Good Result, but took too long.] 

Date of first CX letter:    5/17/2007

See how they responded to all CX Complaints:  


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