A ConsumerXchange Complaint and Response

About:  Verizon Wireless

Fixed?:  YES on 8/3/2007 after 1 days


Consumer's Summary Firm's Summary
Verizon Wireless: Charged me a termination fee even though I had completed the contract. Contract ended 7/28 and I naturally expected to pay until then. (I switched my service and number to AT&T 4 days earlier.) $150. Verizon Wireless: Cancelled the fee (but did not apologize or cover the cost for bring this complaint.) [CX: Consumer still unhappy with Verizon's conduct and response.] 

Date of first CX letter:    7/31/2007

See how they responded to all CX Complaints:  


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