A ConsumerXchange Complaint and Response

About:  World Institute of Cognitive Science

About:  World Institute of Cognitive Science

About:  David Frederick

Fixed?:  Not yet


Consumer's Summary Firm's Summary
World Institute Of Cognitive Sciences (David Frederick): won't cancel my mistaken purchase of his course materials. I misunderstood the price. I want to return the un-opened materials, paying a fair re-stocking fee. Said he'd consider, then silence. David Frederick: There should not have been any misunderstanding because the price was clear on the label and charge authorization. [CX: Inadequate Response. Failed to honor promise to CX to refund $100.]  

Date of first CX letter:    10/24/2006

See how they responded to all CX Complaints:  


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